Pricing


1.  All our products shall be sold as per rates existing as on the day of sale. 
2. Other than the price of the raw materials used, Item Price may include other variable components as well. These may include but are not limited to Making Charges, Hallmarking or Certification charges etc. Such charges may differ based on design or raw materials used among other factors.
3. We may run special schemes or promotional offers from time to time which customers can use to get items at special prices for a limited period, as outlined in the specific Offer terms and conditons. Discounts if any, including but not limited to the ones mentioned herein are at the sole discretion of Manuvel Malabar Jewellers, and are not guaranteed in any manner. Discounts received by a Customer on a purchase does not in any way guarantee or dictate the amount or rate of discount applicable for any other transaction.
4. Customers enrolled in Scheme Subscriptions or Advance Purchase Plans will get benefits as per the terms of the plan in which they have been enrolled.
5. In case of Online Order of items, minor variations in Item weight may occur from time to time. The actual weight, details & price of the item/s ordered will be communicated to the customer and difference, if any, against the amount already paid will have to be settled before the items can be dispatched. If the actual value is lesser than the amount already paid, Manuvel Malabar Jewellers may refund the difference between the two to the customer, if the customer is not able to make a purchase for the remaining value and on a case-by-case basis. For more information on refunds, see below.

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Cancellation & Refunds


1. Purchases once made can not be cancelled.
2. Items purchased (Jewellery items only) may be Returned within 7 days for a full refund, if unused and in original condition & subject to acceptance by the management. Refunds shall be given in store credit which can be used against the purchase of the alternate items desired by the customer within the return window, and any difference in value shall be additionally paid for by the customer before taking delivery. However, we do not guarantee that return requests shall be accepted & we reserve the right to refuse a return request on a case to case basis. Return requests shall be processed in accordance with our Return Policy as specified in our general Terms and Conditions. 
3. Refunds for any transactions shall only be given to the source account or original mode of payment (in case of online payments only) in cases of non-delivery of goods or services by us in case of extraordinary circumstances, & such refunds may take upto 48 hours to be processed by our Finance Team, and upto 14 working days further to be processed & credited by the Banks, depending on the banks &/or payment gateway involved.
4. Customers will have an option to convert refunds store credit to Gift Cards (where applicable), which can be utilised at any Manuvel Malabar Jewellers outlet against a future purchase. To exercise this option, customers may place a request with their CRM directly.
5. Refunds will not be issued in cash.
6. For further details, please refer the General Terms & Conditions available at https://info.manuvelmalabar.com/tnc-common

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