Terms And Conditions

1. In case of Scheme/Plan Remittance Payments, multiple installments w.r.t a single Scheme/Plan at one Outlet may be clubbed & paid together. However, please ensure that you make separate payments for each Scheme/Plan.For example - If you have Plan #123 & Plan #456 at Dwarka & Plan #789 at South Ex, each for Rs.1000, & you want to pay for 2 months for each, your payments should be as follows --> PAYMENT 1 - Rs. 1000 x2 = Rs.2000 towards Plan #123 @ Dwarka PAYMENT 2 - Rs. 1000 x2 = Rs.2000 towards Plan #456 @ Dwarka PAYMENT 3 - Rs.1000 x2 = Rs.2000 towards Plan #789 @ South Ex
2. Some of the payment modes available are Credit Cards, Debit Cards, Net Banking, UPI & Wallets. You may choose any of the available payment modes for making your payment. The payment modes may change from time to time, and we reserve the right to change/modify/remove this facility as we deem fit.
3. We may contact you for further clarification if we are unable to validate your payment. You will get an official SMS (with the updated Balance, in case of Scheme/Plan Remittances) once your payment has been successfully validated. All official SMS communication from Manuvel Malabar Jewellers will be sent from our SMS handle MANUVL
4. Successful Transactions will be validated by us within 72 business hours of payment receipt. You may collect the updated passbook/Transaction Confirmation Document thru email/WhatsApp anytime after the transaction window is complete.
5. You DO NOT need to send us a confirmation email if you make payments using this page.
6. If you do not see a Payment Successful page, or if you see a Payment Failed/Cancelled page, it means that the Payment Was Unsuccessful. If any money has been deducted or processed by your Bank or Card Issuer or Wallet Partner, please do not worry as the money will be automatically refunded to its source within 24-72 business hours. If you face any trouble after this time, please contact your Banking Partner.
7. Other than the aforementioned scenario, we do not entertain any requests for refunds once payments are successfully received. You may always choose to schedule your purchase as per your convenience from any of our stores and your prepaid amount shall be available to you after your idenity has been verified. Please contact your CRM for more information.
8. We advise our Customers to make the most of this facility, & refrain from making payments using Direct Bank Transfer / NEFT, etc. However, if you still wish to do so, please CLICK HERE & follow the Offline Payment Guidelines.

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Privacy Policy

  1. Any personal information you share with us on this page, or any other page on our domain manuvelmalabar.com is safe with us & will be protected by our Privacy Policy.
  2. We promise to never use/transmit/sell/share your personal information in any way with any person or organisation without your consent.
  3. We may communicate with you thru phone/email/SMS/WhatsApp or any other medium as applicable from time to time, in our endeavour to give you the most personal jewellery shopping experience, or specifically for the purposes with which they were collected, as the case may be. Any changes to this will be communicated with you and you will have the option of opting out of any or all kinds of communication from us.
  4. Payments made on this page will be processed by a Secure Third Party payment gateway which is fully compliant with the latest security guidelines. We DO NOT store any of your secure & sensitive payment information.

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Shipping Policy

In case of payments relating to In-store purchases, collection of items is the responsibility of the customer unless otherwise mentioned in the Sales Invoice. Manuvel Malabar Jewellers does not offer an e-Commerce or Online Shopping experience currently.

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Click here for more information on Pricing & Cancellations/Refunds

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