Terms And Conditions


1.  In case of Scheme/Plan Remittance Payments, multiple installments w.r.t a single Scheme/Plan at one Outlet may be clubbed & paid together. However, please ensure that you make separate payments for each Scheme/Plan.For example - If you have Plan #123 & Plan #456 at Dwarka & Plan #789 at South Ex, each for Rs.1000, & you want to pay for 2 months for each, your payments should be as follows -->           PAYMENT 1 - Rs. 1000 x2 = Rs.2000 towards Plan #123 @ Dwarka          PAYMENT 2 - Rs. 1000 x2 = Rs.2000 towards Plan #456 @ Dwarka           PAYMENT 3 - Rs.1000 x2 = Rs.2000 towards Plan #789 @ South Ex
2.  Some of the payment modes available are Credit Cards, Debit Cards, Net Banking, UPI & Wallets. You may choose any of the available payment modes for making your payment. The payment modes may change from time to time, and we reserve the right to change/modify/remove this facility as we deem fit.
3.  We may contact you for further clarification if we are unable to validate your payment. You will get an official SMS (with the updated Balance,  in case of Scheme/Plan Remittances) once your payment has been successfully validated. All official SMS communication from Manuvel Malabar Jewellers will be sent from our SMS handle MANUVL, Manuvl or manuvl. You may also receive WhatsApp notifications from our official WhatsApp channel 8083980839. By continuing to use the facilities provided on this page, you consent to our use of your data for the purposes of maintaining our transaction history and relationship with you and to communicate with you using channels as deemed appropriately fit, including but not limited to the SMS and WhatsApp channels aforementioned, with regard to this transaction, any other transaction, or any other matter that in our opinion may be relevant to you as a customer of the Manuvel Malabar Jewellers group.
4. Successful Transactions will be validated by us within 72 business hours of payment receipt. You may collect the updated passbook/Transaction Confirmation Document thru email/WhatsApp anytime after the transaction window is complete.
5.  You DO NOT need to send us a confirmation email if you make payments using this page.
6. If you do not see a Payment Successful page, or if you see a Payment Failed/Cancelled page, it means that the Payment Was Unsuccessful. If any money has been deducted or processed by your Bank or Card Issuer or Wallet Partner, please do not worry as the money will be automatically refunded to its source within 24-72 business hours. If you face any trouble after this time, please contact your Banking Partner.
7. Other than the aforementioned scenario, we do not entertain any requests for refunds once payments are successfully received. You may always choose to schedule your purchase as per your convenience from any of our stores and your prepaid amount shall be available to you after your idenity has been verified. Please contact your CRM for more information.
8.  We advise our Customers to make the most of this facility, & refrain from making payments using Direct Bank Transfer / NEFT, etc. However, if you still wish to do so, please contact us to know about direct transfer bank account details based on the outlet where you wish to make the payment.

Security, Fraud Protection & Failed Payments

  1. We advise our Customers to always start and initiate each payment from the official online payments page https://pay.manuvelmalabar.com ONLY. This is required to ensure your security and to correctly validate each transaction. Please bookmark this page for your convenience. 
  2. It has been noticed that certain customers who choose UPI as their preferred mode of Online Payment (i.e. using this site) are initiating subsequent transactions directly from their UPI app (for example - opening GooglePay app and accessing the transaction history to repeat the payment). Such transactions will succeed from your end but will FAIL at the bank since they have not originated from the official page as mentioned above, & will therefore be auto-refunded back to the customer by the bank/payment gateway. To avoid this, please always start your transactions from the official page as mentioned above.
  3. If for any other reason, a payment fails but money has been deducted from your account, please do not worry. You may share details of such transactions with our Support channel and they will check on the status of such transactions, which in most cases will be auto-refunded back to the customers' source account within normal banking TAT windows of 3-5 working days.
  4. All Refunds are governed by our Refund Policy, which can be accessed by clicking on the link at the bottom of this page.

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Privacy Policy

  1. Any personal information you share with us on this page, or any other page on our domain manuvelmalabar.com is safe with us & will be protected by our Privacy Policy. 
  2. We promise to never use/transmit/sell/share your personal information in any way with any person or organisation without your consent. However, we may use third party services to power certain experiences like online payment gateways, email/SMS/WhatsApp API gateways and so on, & in doing so may need to share your data in part or whole over external service provider systems. Although we take great care in selecting who we partner with to the extent that their service levels are acceptable to us and their commitments to data privacy are strong, we cannot however guarantee the efficacy of such commitments nor the reliability of such service levels, especially but not limited to cases of extraordinary circumstances. Notwithstanding the aforementioned, we reserve the right to change or discontinue using any or all third party services without prejudice as we may deem fit from time to time. Such changes may affect our services and experiences which are not guaranteed in any manner & any claims of damages or injury arising out of such changes will not be entertained.
  3. We may communicate with you thru phone/email/SMS/WhatsApp or any other medium as applicable from time to time, in our endeavour to give you the most personal jewellery shopping experience, or specifically for the purposes with which they were collected, as the case may be. Any changes to this will be communicated with you and you will have the option of opting out of certain kinds of communication from us. Some communication with respect to authentication of a customer may however be mandatory for usage and delivery of certain services as may be applicable.
  4. All official SMS communication from Manuvel Malabar Jewellers will be sent from our SMS handle MANUVL, Manuvl or manuvl. You may also receive WhatsApp notifications from our official WhatsApp channel 8083980839. By continuing to use the facilities provided on this page, you consent to our use of your data for the purposes of maintaining our transaction history and relationship with you and to communicate with you using channels as deemed appropriately fit, including but not limited to the SMS and WhatsApp channels aforementioned, with regard to this transaction, any other transaction, or any other matter that in our opinion may be relevant to you as a customer of the Manuvel Malabar Jewellers group.
  5. Payments made on this page will be processed by a Secure Third Party payment gateway which is fully compliant with the latest security guidelines. We DO NOT store any of your secure & sensitive payment information.

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Shipping Policy

In case of payments relating to In-store purchases, collection of items is the responsibility of the customer unless otherwise mentioned in the Sales Invoice. Manuvel Malabar Jewellers does not offer an e-Commerce or Online Shopping experience currently.

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Click here for more information on Pricing & Cancellations/Refunds